Welcome to HPW Tours & Travels. These terms and conditions outline the rules and regulations for the use of our services. By booking with us, you agree to comply with these terms which are designed to ensure that our services are used responsibly and with clear understanding of mutual expectations. We are committed to providing high-quality travel services and ensuring a memorable experience for all our clients.

Booking and Payments

• How to Book:

  Services can be booked through our official website, by contacting our call center, or visiting our offices directly.

• Payment Methods:

  We accept various payment methods including credit cards, bank transfers, and online payment platforms.

• Payment Timelines:

  A deposit is required at the time of booking, and the full payment should be completed at least 30 days prior to the start of the service. Last-minute bookings may require immediate full payment.

User Responsibilities

• Accurate Information:

  Clients are responsible for providing accurate and complete information at the time of booking.

• Travel Documents:

  It is the client’s responsibility to ensure that they have all necessary travel documents, such as passports, visas, and vaccination certificates, and that they comply with the health and immigration requirements of the destination.

Service Modifications and Cancellations

• Modifications by the Agency:

  We reserve the right to make changes to the travel arrangements. This could be due to various factors including but not limited to safety concerns, weather conditions, or new regulations. Clients will be notified as soon as possible if changes occur.

• Client Cancellations:

  Clients can cancel their bookings according to the cancellation policy outlined in the Refund Policy section. Fees may apply depending on the timing of the cancellation.

• Rights in Cancellation:

  Clients are entitled to a refund or alternative arrangements (subject to availability) if we significantly alter or cancel the services.

Liability Limitations

• Travel Disruptions:

  We are not liable for disruptions that occur due to unforeseen circumstances beyond our control, including natural disasters, acts of terrorism, pandemics, or government travel bans.

• Personal Injury and Property Damage:

  Liability for personal injury or property damage is limited except where such liability cannot be legally excluded.

Dispute Resolution

• Process:

  Any disputes or complaints should first be addressed directly with our customer service team. If a satisfactory outcome is not achieved, the dispute may be escalated to mediation or binding arbitration, depending on the nature of the dispute.

• Jurisdiction:

  The resolution process will be governed by the laws of the State of Uttar Pradesh, and will take place in Uttar Pradesh, unless otherwise agreed.

General Provisions

• Severability:

  If any part of these terms is determined to be invalid or unenforceable pursuant to applicable law, the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision.

• Amendments:

  We reserve the right to amend these terms and conditions at any time. All amendments to these terms will be posted on our website.

Contact Information

For further inquiries or issues regarding our terms and conditions, please contact us at:

• Email: [email protected] / [email protected]
• Phone: +120-456-3666
• Address: 3FCS 81 Ansa Plaza Sector 1 Vaishali Ghaziabad 201010

Implementation Tips:

These terms are crafted to reflect standard practices within the travel industry but should be tailored to the specific services provided by HPW Tours & Travels. It is crucial to have these terms reviewed by a legal professional, particularly to ensure compliance with international and local legal standards affecting the travel industry.