At HPW Tours & Travels, we understand that flexibility is crucial when planning travel. Our Refund Policy is designed to give you peace of mind when booking with us. We offer a comprehensive range of travel services, including guided tours, hotel bookings, transportation, and other related services. This policy applies to all travel bookings made through HPW Tours & Travels, ensuring that our clients can book confidently, supported by transparent and equitable refund practices.

Cancellation and Refunds

Cancellation Process

• Notification:

  To initiate a cancellation, clients are required to inform HPW Tours & Travels in writing. This can be done via email or by calling our customer service hotline.

• Information Required:

  The cancellation request must include the booking reference number, the name of the traveler, and the specific reason for cancellation.

• Timing for Notification:

  Clients must cancel their bookings at least 30 days before the scheduled departure to be eligible for a full refund.

Refund Conditions

• More than 30 Days Before Departure:

  Clients who cancel more than 30 days before departure will receive a full refund, minus any non-refundable service fees.

• 15 to 30 Days Before Departure:

  Cancellations made within 15 to 30 days before departure will result in a refund of 50% of the total cost.

• Less than 15 Days Before Departure:

  No refunds will be issued for cancellations made less than 15 days before departure.

• Non-refundable Charges:

  This includes, but is not limited to, service fees and any charges already incurred on behalf of the client by third parties.

Special Circumstances

In the event of unforeseen situations such as natural disasters, political unrest, or public health emergencies, we provide the following options:

• Rebooking:

  Clients affected by such events will have the option to postpone their travel plans and apply the full value of their existing booking to a new date, without any penalties, subject to availability.

• Refunds:

  If rebooking is not feasible, clients will be eligible for a full refund, excluding any non-recoverable third-party fees. This applies only when credible global travel advisories recommend against travel to the affected destination.

• Travel Insurance:

  We strongly advise all clients to purchase comprehensive travel insurance. This insurance should cover cancellations, medical expenses, and other potential financial losses. This is particularly important in scenarios where our standard refund policy does not provide coverage.

Contact Information

For any queries related to cancellations and refunds, or if you need further assistance, please contact our Customer Service team at:

• Email: [email protected]
• Phone: +120-456-3666 / +91-7042435588

Our dedicated support team is available from 9 AM to 5 PM, Monday through Friday. We strive to respond to all inquiries within 48 hours.

Conclusion

Our Refund Policy is designed to ensure that you can make informed decisions and feel secure when planning your travels with HPW Tours & Travels. We are committed to providing exceptional service and support throughout your travel experience, ensuring a seamless and satisfying journey.